Refund & Cancellation Policy

A new Program can start with a 30-day free trial with a trial code. No payment card is needed to start. We will never charge you automatically when your trial ends. If you haven't chosen a plan by then, Program features pause until you do. Your data is kept so you can pick up where you left off.

• Starter: $99 per month
• Growth: $199 per month
• Enterprise: $299 per month

Prices are in U.S. dollars, plus any applicable sales tax, which is shown at checkout. Billing is monthly only.

When you choose a paid plan and add a payment method, your subscription starts that day — or, if you choose it during your free trial, when the trial ends, with no charge before then — and renews automatically every month on the same date. You authorize us, through our payment processor Stripe, to charge your payment method the plan price plus tax, in advance, on each renewal date, until you cancel. Your receipts and next billing date are always shown in Billing.

Cancel anytime in Billing (the Stripe customer portal), or email billing@bright-badge.com. Your plan stays active until the end of the month you've already paid for, and it will not renew after that. We'll confirm your cancellation by email.

• Upgrades take effect immediately. You're charged right away for the prorated difference for the rest of the current month.
• Downgrades take effect immediately. The unused portion is credited toward your next invoice. It is not refunded to your card.

Because you can cancel anytime and your plan runs to the end of the paid month, we don't refund partial months or unused time. If you were charged in error (for example, a duplicate charge, or a charge after you cancelled), email billing@bright-badge.com within 60 days and we'll correct it. Nothing in this policy limits any refund rights you have under applicable law.

If a payment fails, Stripe will retry it and we'll notify you. If it isn't resolved within 14 days, we may pause your Program's access until the balance is paid. Your data is not deleted because access is paused. To get copies of your records while access is paused, email billing@bright-badge.com.

If we change prices, we'll email the account owner at least 30 days in advance. The new price applies from your next billing month after that notice. You can cancel before then.

Cancelling a subscription doesn't delete your data. If you also close your site, it can be restored for 30 days, and after that it can no longer be restored. Sign-in and sign-out records and signed forms your program must keep are retained for your program's retention period (at least 5 years), as described in our Privacy Policy, and then deleted. Export any records you need before closing, or email privacy@bright-badge.com for copies.

billing@bright-badge.com · RNA Executive Solutions LLC (BrightBadge), 1883 West Royal Hunte Drive, Cedar City, UT 84720.