Question 1

What should I do first after signing up?

Accepted Answer

After signing up, complete your profile and add your first daycare site with basic information (name, address, operating hours). Then invite your staff members via email and import or manually add your children and parent data. Our onboarding wizard will guide you through each step.

Question 2

How do I add staff members to my site?

Accepted Answer

Navigate to your dashboard and click "Invite Parent" or "Create a Site" to access staff management. Enter staff email addresses and assign roles (manager or worker). They will receive an email invitation to create their account and gain access to your site.

Question 3

How do I add children and parents?

Accepted Answer

You can add children individually through the dashboard or use bulk import with our CSV template. For each child, you will add parent/guardian information including name, phone number, and email. Parents will receive their unique daily pickup codes via email.

Question 4

How do I set up the check-in kiosk?

Accepted Answer

Place a tablet at your entrance and navigate to the site kiosk URL provided in your dashboard. Staff can log in with their credentials to start the kiosk. Parents use their phone number and daily pickup code to check children in/out. We recommend keeping the tablet in a fixed, accessible location.

Question 5

What happens when my trial ends?

Accepted Answer

The Starter plan includes a 14-day free trial. Five days before your trial ends, you will receive email reminders to add payment information. During your trial, explore all features and decide which plan fits your needs (Starter, Growth, or Enterprise). You can upgrade anytime from your billing dashboard. No credit card required during the trial.

Question 6

How do I restore an archived site?

Accepted Answer

When you archive a site, it moves to your Archived Sites section on the dashboard (visible only to owners). Archived sites are kept for 30 days before permanent deletion. To restore a site, expand the Archived Sites section and click the "Restore" button next to the site you want to recover. The site will immediately reappear in your site switcher with all historical data (staff, children, attendance) intact. Note: Archived sites do not count against your tier limits.

Question 7

How do I delete a site?

Accepted Answer

To archive (soft delete) a site, you must have at least 2 sites. Click the trash icon next to any site in the site switcher. You will be asked to confirm by typing the site name and the phrase "delete my site" for safety. Archived sites can be restored within 30 days from the Archived Sites section. After 30 days, the site and all its data are permanently deleted.

Question 8

What is BrightBadge?

Accepted Answer

BrightBadge is a modern daycare management platform designed to streamline check-in/check-out, attendance tracking, and parent communication. Our cloud-based system helps daycare centers reduce administrative burden while improving safety and parent satisfaction.

Question 9

Who uses BrightBadge?

Accepted Answer

BrightBadge is used by home daycares, small childcare centers, and multi-location daycare networks. Our platform scales from single-site operations managing 25 children to enterprise networks with unlimited locations.

Question 10

How do I get started with BrightBadge?

Accepted Answer

Getting started is easy! Sign up for the Starter plan with a free 14-day trial (no credit card required), add your site information, invite staff members, and import your children and parent data. Our onboarding wizard guides you through each step, and you can be up and running in less than 15 minutes.

Question 11

What devices can I use with BrightBadge?

Accepted Answer

BrightBadge works on any modern device with a web browser - tablets, smartphones, laptops, or desktop computers. We recommend using tablets for check-in kiosks for the best parent experience. Our responsive design adapts to all screen sizes.

Question 12

Do you offer a free trial?

Accepted Answer

Yes! The Starter plan includes a 14-day free trial. No credit card required to start. You can explore all features, add staff and children, and test the full system before committing to a paid plan.

Question 13

What are your pricing tiers?

Accepted Answer

We offer three plans: Starter ($49/month for 1 site, up to 3 employees, 25 children with a 14-day free trial), Growth ($99/month for up to 3 sites, 10 employees per site, 75 children per site), and Enterprise ($249/month for unlimited sites, employees, and children).

Question 14

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no penalties or cancellation fees. Your data remains accessible until the end of your billing period. After cancellation, you can export all your data before your account closes.

Question 15

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan at any time from your billing dashboard. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle. We prorate all charges fairly.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. All payment information is encrypted and we never store your full card details on our servers.

Question 17

Do you offer promo codes or discounts?

Accepted Answer

Yes! We periodically offer promotional codes for new customers and referrals. You can apply a promo code during checkout to receive discounts such as a percentage off your subscription or a fixed dollar amount credit. Check our website or ask our team about current promotions — we also offer referral discounts when you recommend BrightBadge to other daycare owners.

Question 18

How do digital signatures work?

Accepted Answer

Parents sign directly on your tablet or phone screen during check-in and check-out. All signatures are securely stored with timestamps, IP addresses, and user information for legal compliance. You can export signature reports anytime for your records.

Question 19

What are parent pickup codes?

Accepted Answer

Each parent gets a unique 6-digit daily code that changes every day for security. Parents use this code along with their phone number to check in/out their children. This ensures only authorized guardians can pick up children.

Question 20

Can I check in/out multiple children at once?

Accepted Answer

Yes! Parents with multiple children can check in or check out all their children in a single session. Our batch signature feature lets them sign once for all children, streamlining the process.

Question 21

What kind of reports can I generate?

Accepted Answer

You can generate daily attendance summaries, historical attendance reports, signature logs with timestamps and IP addresses, and custom date range reports. All reports can be exported to PDF or CSV for your records.

Question 22

How do I manage staff access?

Accepted Answer

Add staff members via email invitation with role-based permissions. Each staff member receives a unique 6-digit staff code used to activate the kiosk — no shared passwords needed. Staff can access the kiosk mode for check-ins, view attendance, and manage their assigned sites. You control who has access to sensitive data and administrative functions.

Question 23

Do I need internet access?

Accepted Answer

Yes, BrightBadge is a cloud-based platform that requires an internet connection. This ensures your data is always backed up and accessible from any device. We recommend a stable Wi-Fi connection for the best experience.

Question 24

Can I import my existing data?

Accepted Answer

Yes! You can bulk import children and parent data using our CSV template. We also provide migration assistance for customers switching from other daycare software. Contact support for help with large data imports.

Question 25

Is there a mobile app?

Accepted Answer

BrightBadge is a responsive web application that works perfectly on mobile browsers. Simply visit our website from any smartphone or tablet - no app download required. You can also add our web app to your home screen for quick access.

Question 26

What are your support hours?

Accepted Answer

Standard support is available Monday-Friday, 9 AM - 6 PM ET via email. Growth and Enterprise plans include priority support with faster response times. We also have comprehensive documentation and video tutorials available 24/7.

Question 27

How secure is my data?

Accepted Answer

Your data security is our top priority. We use bank-level encryption (AES-256), secure HTTPS connections, and industry-standard security practices. All data is hosted on secure, SOC 2 compliant servers with daily backups and disaster recovery.

Question 28

Are you COPPA and FERPA compliant?

Accepted Answer

Yes, BrightBadge is designed with child data privacy regulations in mind. We comply with COPPA (Children's Online Privacy Protection Act) and follow FERPA guidelines for educational records. We never sell or share your data with third parties.

Question 29

Who owns my data?

Accepted Answer

You own all your data - children records, attendance logs, signatures, everything. You can export your complete data at any time in standard formats (CSV, PDF). We only store and process your data to provide our service.

Question 30

Is my data backed up?

Accepted Answer

Yes! We perform automated daily backups of all data with multiple redundant copies stored in geographically distributed data centers. In the unlikely event of a system failure, your data can be restored quickly with minimal disruption.

Question 31

Can I control who sees what data?

Accepted Answer

Absolutely. BrightBadge uses role-based access control (RBAC) so you can define exactly what each staff member can see and do. Parents only see their own children's data. Our Row Level Security (RLS) ensures data isolation between different daycare centers.

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